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Site Map
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ICE MACHINE FACTORY
CUSTOMER SERVICE
If you have any problems or questions
Please call us at 1-800-536-9921 or
Send us an e-mail at:
OUR RETURN POLICY
Returns are accepted on merchandise under the following conditions:
- Item has not been installed
- Item must be returned in original package
- Item returned in resalable condition
- Must be returned with RMA#
- May not be returned after 15 days from date of receipt
RMA #'s may be obtained by calling our toll free number 1-800-536-9921 or e-mail us at: . All returns are subject to inspection and should be sent back freight paid. A refund will be made less original shipping cost and less 25% restocking fee, provided returns are sent under conditions listed above.
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ICE MACHINE FACTORY WARRANTY POLICY
Mobile, AL
WARRANTY OF KITCHEN EQUIPMENT
To explain time warranties and service charges provided with the sale of kitchen equipment.
The policy of Ice Machine factory is to distribute only the best quality products. To acquaint you, our customer, with the warranties and services offered by Ice Machine Factory we are listing below our policy which you may want to retain for future reference.
POLICY CONCERNING WARRANTIES AND SERVICES AS PROVIDED
BY ICE MACHINE FACTORY
All manufacturer's express written warranties (if any) are honored on all products sold by Ice Machine Factory. See respective manufacturer for warranty information.
ALL WARRANTY WORK MUST BE DONE BY A FACTORY AUTHORIZED SERVICE AGENCY. IF SERVICE WORK IS DONE BY AGENT WHO IS NOT FACTORY AUTHORIZED, ALL WARRANTY WORK IS VOID AND NULL.
NO WARRANTIES GIVEN HEREUNDER APPLY OR EXTEND TO FOOD SPOILAGE OR OTHER CONSEQUENTIAL DAMAGE IN ANY FORM.
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Ice Machine Factory -
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Commercial refrigerators, ice machines, freezers, deli cases and coolers by True, Manitowoc, Delfield, Traulsen and Scotsman.
